Refund policy

Last updated: November 10, 2026

We want you to love what you bring to the table. If something isn't right with your MaxBoard order, this policy explains how returns, exchanges and refunds work.

30-day returns

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in the same condition in which you received it, and in its original packaging with all pieces, accessories and inserts included. Please keep your order number or proof of purchase.

How to start a return

Email us at support@maxboard.shop with your order number, the item you would like to return and the reason.
We will reply within 1–2 business days with return approval and instructions, including the address to send your item to.
Pack the item securely and ship it using a trackable service. Please keep your tracking number until your refund is issued.

Items sent back without first requesting a return cannot be accepted.

Return shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping, and original shipping charges are non-refundable. If your item arrived damaged, defective or incorrect, we cover the return shipping cost or send a replacement at no charge to you.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, missing pieces or not what you ordered, contact us within 7 days of delivery at support@maxboard.shop with your order number and clear photos of the item and its packaging. We will make it right with a replacement or a full refund, at your choice.

Non-returnable items

Items that have been used, damaged after delivery, or are missing pieces or original packaging
Gift cards
Items marked as final sale at the time of purchase

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will email you to let you know whether the refund was approved. Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may need additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@maxboard.shop.

Order cancellations

You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you may return it under this policy after it arrives.